Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
– "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. We use both essential cookies (required for the site to function) and optional cookies (for analytics and site improvement).
Cookie Management: When you first visit our site, you'll see a cookie consent banner where you can choose to accept all cookies or only essential cookies. You can change your cookie preferences at any time by clearing your browser's local storage for this site, which will cause the consent banner to appear again on your next visit.
For more information about cookies and how to disable them in your browser, visit http://www.allaboutcookies.org.
– "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally when you make a Support Ticket or Shop Order, we collect certain information from you, including your name, shipping address, email address, and phone number. We refer to this information as "Personal Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Support Ticket Information.
PAYMENT INFORMATION
We do not store your complete credit card information on our servers. Payment processing is handled securely by our third-party payment processors who are PCI-DSS compliant. Your payment information is encrypted during transmission and processed according to the highest security standards. We may receive limited payment information such as the last four digits of your card and transaction details for order fulfillment and customer service purposes.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Personal Information that we collect generally to fulfill any support requests or Shop Orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to:
- Communicate with you;
- Screen our Support Tickets and Shop Orders for potential risk or fraud; and
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
MARKETING COMMUNICATIONS
With your consent, we may send you emails about our products, new releases, campaigns, and special offers. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email or by contacting us at legal@elzra.com.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We share your Personal Information with the following third-party service providers to operate our business:
- Payment Processors: To process shop orders securely
- Shipping Carriers: To fulfill and deliver orders
- Email Service Providers: To send transactional and marketing emails (if consented)
- Web Analytics: To understand how visitors use our site (only if you consent to optional cookies)
- Hosting Providers: To store and serve website content
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
DO NOT TRACK
Currently, there is no industry standard for responding to Do Not Track signals, and different browsers implement them differently. Therefore, we do not alter our Site's data collection practices in response to Do Not Track signals. However, you can disable cookies in your browser settings or use our cookie consent banner to limit tracking.
YOUR RIGHTS - EUROPEAN RESIDENTS
If you are a European resident, you have the following rights under the General Data Protection Regulation (GDPR):
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a common format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
We process your information based on:
- Contract Performance: To fulfill orders and support requests
- Consent: For marketing communications and optional cookies
- Legitimate Interests: To improve our services, prevent fraud, and comply with legal obligations
Your information may be transferred to and processed in Canada and the United States, where data protection laws may differ from those in Europe. We ensure appropriate safeguards are in place for such transfers, including contractual protections and compliance with applicable data protection frameworks.
To exercise any of these rights, please contact us at legal@elzra.com. We will respond to your request within one month.
CALIFORNIA RESIDENTS' RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request details about the personal information we collect, use, disclose, and sell
- Right to Delete: You can request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: We do not sell your personal information to third parties
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at legal@elzra.com. We will verify your identity and respond to your request within 45 days. You may designate an authorized agent to make a request on your behalf.
DATA RETENTION
When you place a Support Ticket or Shop Order through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.
DATA BREACH NOTIFICATION
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach. We will inform you of the nature of the breach, the data affected, and the steps we are taking to address it.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@elzra.com or by mail using the details provided below:
272-1063 King St W, Hamilton, ON, L8S 4S3, Canada